All information you provide to us - whether on paper, verbally or electronically - is stored securely. If you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet cannot be guaranteed to be completely secure. Although we have implemented every possible security feature to protect your personal data, we cannot guarantee the security of any data transmitted either to or from us via email; therefore any transmission is at your own risk.
We use information held about you in the following ways:
We We will not disclose your information to any third party that isn't directly involved in the services you have subscribed to. TOR Water will never sell your data.
You have the right to ask us not to process your personal data (relating to you as an individual) for any particular purposes, apart from in relation to our agreements with third-party debt-recovery and fraud prevention agencies. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
The Act gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. Any subject access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you notice that any personal information that we hold about you is incorrect or not up to date, please let us know via our contact us form.
TOR Water Limited
Exeter Science Park
Telephone: 01392 241341
This Website is operated by TOR Water Limited; a company registered under the Companies Acts in England (No. 09997617) and having its registered office at Woodwater House, Pynes Hill, Exeter, United Kingdom, EX2 5WR.
Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about your computer (screen dimensions, operating system, web browser version, etc.) but don't include personal information about you (your name for example).
This policy explains how cookies are used on the TOR Water website in general.
This information collected does not personally identify you; it includes only general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
You can choose not to allow cookies, but if you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser, these settings apply to all websites; not just this one: