Privacy Policy

We've tried to make this document as easy to read and understand as possible. If you have any questions or feedback about this page, please feel free to contact us.

This page was last updated on: Monday 15/10/2018.

Secure information

We're committed to the confidentiality and security of your personal data.

No surprises

We'll only ever use your information in the ways that are described here.

You're in control

You can update your profile and communication preferences at any time.

Where we store your personal data

We store our customer information on secure servers which are located in our Exeter office and in Amsterdam. Our web server is provided and supported by third parties acting under our instruction.

We will only share your information where you ask us to, where it's a necessary part of providing you with our service, or for legal reasons. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

We do no share your information with advertisers.

We do not store bank details or card details on any of our systems. We do, however, use third-party payment providers Elavon (for recurring card payments) and GoCardless (for direct debits). Our web server is hosted by DigitalOcean. These 3 companies are classed as "data controllers" under the EU's GDPR regulation.

Please do not send us sensitive information by email. Email is insecure, and any such transmission is done at your own risk.

How we use your information

We use information held about you in the following ways:

  • to service and administer your TOR Water account and to carry out our obligations arising from any contracts entered into between you and us.
  • to provide you with information, products or services that you request from us or which we feel may interest you. Of course you can control your contact preferences from within your account/control panel.
  • to notify you about changes to our service, our terms and conditions or our privacy policy.
  • to carry out our statutory and regulatory functions and obligations.
  • to ensure that content from our site is presented in the most effective manner for you and for your computer/device.
  • to assist us with our customer and market research and statistical analysis.
  • to allow you to participate in interactive features of our site, when you choose to do so/

Disclosure of your information

We will not disclose your information to any third party that isn't directly involved in the services you have subscribed to. TOR Water will never sell your data.

Your rights

You have the right to ask us not to process your personal data (relating to you as an individual) for any particular purposes, apart from in relation to our agreements with third-party debt-recovery and fraud prevention agencies. You can exercise this right at any time by contacting us.

Access to information

Under article 15 of the GDPR, you have the right to access all personal information held about you by TOR Water. Your first request for data will be completely free of charge, and any subsequent requests may be subject to a fee of £10.

Removal of data

Where possible, we will remove your personal and historic data upon request.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Changes to your information

If you notice that any personal information that we hold about you is incorrect or not up to date, please let us know via our contact us form.

Contact Details

TOR Water Limited
Exeter Science Park
Babbage Way

Telephone: 01392 241341



This Website is operated by TOR Water Limited; a company registered under the Companies Acts in England (No. 09997617) and having its registered office at Woodwater House, Pynes Hill, Exeter, United Kingdom, EX2 5WR.

Our head office postal address is: TOR Water Ltd. Exeter Science Park, Babbage Way, Exeter, EX5 2FN

Cookie Policy

Like almost every website in existence, this one uses cookies.

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about your computer (screen dimensions, operating system, web browser version, etc.) but don't include personal information about you.

This policy explains how cookies are used on the TOR Water website in general.

About this Cookie policy

This Cookie Policy forms part of and is incorporated into our Website Terms and Conditions

By accessing the TOR Water Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies

We use Google Analytics to track visitors to our Website. This services uses cookies.

This information collected does not personally identify you; it includes only general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Disabling cookies for your browser

You can choose not to allow cookies, but if you do, we can't guarantee that your experience with the Website will be as good as if you allow cookies.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser, these settings apply to all websites; not just this one: