Privacy Policy

Where we store your personal data

All information you provide to us - whether on paper, verbally or electronically - is stored securely. If you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The data that we collect from you will be stored on our private servers in Exeter and our web server in Amsterdam. Because of the nature of our business, your data may need to be processed by our staff, agents, subcontractors or advisers operating outside the EU who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet cannot be guaranteed to be completely secure. Although we have implemented every possible security feature to protect your personal data, we cannot guarantee the security of any data transmitted either to or from us via email; therefore any transmission is at your own risk.

How we use your information

We use information held about you in the following ways:

  • to service and administer your TOR Water account and to carry out our obligations arising from any contracts entered into between you and us;
  • to provide you with information, products or services that you request from us or which we feel may interest you.
  • to notify you about changes to our service, our terms and conditions or our privacy policy;
  • to carry out our statutory and regulatory functions and obligations;
  • to keep you informed about our services, news, promotions and competitions;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to assist us with our customer and market research and statistical analysis;
  • to allow you to participate in interactive features of our site, when you choose to do so; and
  • to provide you with information about and appeals made by or on behalf of Water Aid (registered charity 288701), including the circulation of their annual charitable leaflet.

Disclosure of your information

We We will not disclose your information to any third party that isn't directly involved in the services you have subscribed to. TOR Water will never sell your data.

Your rights

You have the right to ask us not to process your personal data (relating to you as an individual) for any particular purposes, apart from in relation to our agreements with third-party debt-recovery and fraud prevention agencies. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Access to information

The Act gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. Any subject access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or e-mail.

Changes to your information

If you notice that any personal information that we hold about you is incorrect or not up to date, please let us know via our contact us form.

Contact Details

TOR Water Limited
Exeter Science Park
Babbage Way

Telephone: 01392 241341



This Website is operated by TOR Water Limited; a company registered under the Companies Acts in England (No. 09997617) and having its registered office at Woodwater House, Pynes Hill, Exeter, United Kingdom, EX2 5WR.

Cookie Policy

Like almost every website in existence, this one uses cookies.

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about your computer (screen dimensions, operating system, web browser version, etc.) but don't include personal information about you (your name for example).

This policy explains how cookies are used on the TOR Water website in general.

About this Cookie policy

This Cookie Policy forms part of and is incorporated into our Website Terms and Conditions

By accessing the TOR Water Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies

We use Google Analytics to track visitors to our Website. This services uses cookies.

This information collected does not personally identify you; it includes only general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Disabling cookies for your browser

You can choose not to allow cookies, but if you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser, these settings apply to all websites; not just this one: